Privacy Policy
Last updated: July 5, 2026
Introduction
KEPlans ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account
- Purchase house plans
- Contact us through our contact form
- Subscribe to our newsletter
This information may include: name, email address, phone number, billing address, and payment information.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver house plan documents to you
- Send order confirmations and updates
- Respond to your inquiries and provide customer support
- Send you marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
Payment Processing
We use secure third-party payment processors (Paystack) to handle all payment transactions. We do not store complete credit card information on our servers. Payment information is encrypted and processed securely according to PCI-DSS standards.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent at any time
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@keplans.com
- Phone: 254-712-456-987